We take every care and responsibility with our cheese, and here’s what you need to know as well.Carla and Ann-Marie
Cheese is a living, perishable thing. We want you to get the best from your Cheese Box. We do our utmost to ensure your order arrives in top condition and in good time. We use a refrigerated courier and include a coolpack in your box. Please ensure someone will be home to collect the delivery – especially if it’s a gifted box!
Once your delivery arrives, unpack it straight away and check all is well and the cheese is cool to the touch. If anything looks awry, eg. damaged packaging, wrong order, contact us straight away. Take a photo of the contents/cheese and send it to us at firstname.lastname@example.org. Put your cheeses into the frig asap.
After being cooped up inside the box it is normal for soft rind cheeses to give off an aroma when you open up the box. This will dissipate.
Your cheeses will all have a Best By Date – generally the fresh curd cheeses have a shorter “best by” but all our cheeses are sent out with enough time for you to eat the cheese at your leisure.
The Fine Print
If your cheese box is delayed due to problems with our courier, eg. mechanical breakdown, weather, other declared emergencies, we will will work with them to replace any damaged product.
We are not responsible for replacement or refunds where you have given us an incorrect delivery address, or where boxes are delivered to an absentee address/left unopened. You need to contact us on delivery, asap, if there are problems with your order.
We require orders to be made by 3pm Wednesdays for delivery the following Thursday or Friday, depending on where you live. This allows us to make cheese to order!
If you change your mind or circumstances, you can cancel your order up until 5pm Wednesdays.
You can pay on-line via Credit Card and Pay Pal via an authorised payment system. Payments will be processed on ordering and you will receive a confirmation email that the order has been taken and payment made.
We will also confirm your delivery day/details??
Any details you provide us will be confidential, we do not keep credit card details and any info you provide is for the purposes of providing you cheese.
If you want to know more about how to store and care for your cheese, go to our Cheese Care page: